DOA Policy

Here in Guppiesville we try our very best to get your new fish to their final destination! Sadly sometimes things are out of our control. If your little friends don't make it, our DOA policy comes into play.

Upon receiving your delivery, you must open it within 2 hours! We aren't responsible for your box sitting out in the sun or in the cold.

If your fishy friends are deceased, you must take a photo of the dead fish while in their bag. Opening the bag or putting the fish in your tank voids the policy! Send the photo to guppiesville.usa@gmail.com and we will check it out as soon as possible. If all these steps are taken properly, we will refund the price of the fish. Unfortunately we cannot refund shipping costs due to the shipping being completely out of our control. Once we ship, everything is in USPS's hands. If you are looking to get a refund on the shipping cost too, please visit your local USPS Post Office with the proof photo you took earlier, the label, and/or the tracking number. 

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